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  • Writer's pictureSara Scott

Transforming Hyper-Arousal: How to Calm Your Overexcited Dog When Guests Arrive

Picture this humorous scene: You’ve invited friends over for a relaxing evening, but as soon as they walk through the door, your friendly dog transforms into a whirlwind of excitement—jumping up, leaping off the ground, and making all sorts of noises that make your neighbors wonder what’s unfolding at your place. Your pooch becomes a canine acrobat, climbing all over your guests in an attempt to shower them with licks, even jumping into the air to catch their mouths with a slobbery “hello.” You get the picture. If you’re struggling with an overly enthusiastic greeter, you’re not alone. Let’s explore some strategies to help your dog relax and greet guests politely.

The image depicts a man outdoors, sitting on a wooden bench with two dogs. On his left is a golden retriever with a light-colored coat, sitting and looking upwards. On his right is a beagle with a white, brown, and black coat, looking up at the man with its front paws on the bench. The man is petting the beagle and holding its paw. He has dark hair, a beard, and is wearing a plaid shirt. Behind them, there is a building with glass doors.

While an enthusiastic dog can bring joy, their intense excitement can sometimes be too much for visitors. It’s not only a matter of teaching manners but also helping your dog calm their nervous system to feel comfortable and at ease. In a state of hyper-arousal, dogs may struggle to relax and respond to even the cues they know well. It’s crucial to understand that this heightened state of excitement, although it may appear joyful, can be quite uncomfortable for the dog. It’s akin to the relentless rush of a roller coaster—incessantly thrilling but exhausting without the opportunity to come down to a restful stop.

Management Strategies

Begin by assessing the type of management needed for your dog, taking into account their size, your guests’ comfort with dogs, and the behaviors your dog typically exhibits when excited. The aim of management is to create a scenario where your guest can arrive and remain 100% neutral towards the dog, irrespective of how the dog may behave. Options for management include using gates to prevent direct contact between your dog and guests, or keeping your dog on a leash to prevent them from physically contacting the guests as they enter. For dogs that are excitable yet small or light enough not to pose a risk of injury—where the guest is also comfortable with the dog's behavior —allowing free roam might be suitable. This option is for dogs whose enthusiastic behaviors are non-harmful, assuming the guest is willing to ignore the dog and remain neutral until directed otherwise. If your dog tends to offer high-energy greetings, consider whether expecting a guest to remain passive is practical, or if using management strategies from the start would make the training session more effective.


Antecedents are factors that occur before the behavior happens. These can be categorized as either immediate or distant. Immediate antecedents involve management strategies that directly precede guest arrival, such as instructing guests to avoid ringing the doorbell or knocking, actions known to excite dogs. The greeting’s setting and the spatial arrangement between your dog and the guest are also critical antecedents to consider.

On the other hand, distant antecedents entail preparations made well in advance of your guests’ arrival. These include ensuring your dog has been adequately exercised earlier in the day, providing consistent opportunities for socialization, engaging them in enrichment activities, and potentially utilizing calming aids, such as pheromone diffusers or calming chews. For more information on science-backed calming aids, refer to my other blog post.

Use Counter Conditioning

Focus on calming the hyper-arousal as your first step. Counter conditioning is a powerful tool for helping your dog move from a state of hyper-arousal to a more relaxed state within their window of tolerance. A practical approach is to offer your dog a frozen, food-stuffed Kong toy immediately after the guest enters the home—not before. The act of licking, which the Kong toy encourages, is inherently soothing and can significantly aid in calming your dog’s nervous system. This deliberate pairing (guest enters, Kong appears, licking begins) not only helps mitigate the immediate response of hyper-arousal but also begins to build a calm association with guest arrivals.

Alternatively, scattering appetizing treats on the ground once your guest is inside serves as a counter-conditioning method, helping your dog to associate guest arrivals with feelings of calmness. This is because the act of sniffing out treats reduces their heart rate, and eating sets off a parasympathetic response that promotes relaxation. It's crucial to distinguish that distributing treats before the guest’s entry acts more as a distraction (a management strategy) rather than genuine counter conditioning.

Effective counter conditioning necessitates repeated exposure to the triggering event — in this case, guest arrivals — paired closely with a calming activity. This repetition is crucial for your dog to relearn their response, gradually shifting from hyper-arousal to their normal baseline when someone enters your home. Evidence of its effectiveness should manifest in your dog’s behavior as they start to link guest arrivals with calming experiences.

If you don’t notice a gradual shift towards calmness overtime, it may indicate that the classical conditioning technique isn’t being applied correctly, or there are aspects of the training that need adjustment. In such cases, seeking the assistance of a professional trainer might be necessary to identify and fill the gaps in your approach. Correct application of these techniques is key to transforming your dog’s reaction to guests.

Arranging for frequent visits from close friends or family members can provide the necessary practice needed for behavior change. These “practice visits” are vital, as they allow you to consistently build up the classical conditioning reps you need to begin to change your dog's behavior.

Giving Direction

Once your dog has calmed down and is back within their window of tolerance, they'll be better able to respond to cues and directions. Some dogs will naturally make good choices at this point, like settling down for petting or bringing a toy to the guest. Others may need more guidance in the form of practicing specific cues you've taught them for food rewards. These cues could include things like lying down, going to their bed, getting off the couch, moving to a specific spot on the couch, coming away from the guest, leaving the room, touching the guest's hand, or finding a toy. The specific cues you use will depend on your dog's individual needs and the behaviors you ideally would like to see yourself.

Things to Avoid

When working on calming your excitable dog, there are some things you'll want to avoid. First and foremost, never allow your dog to hurt or injure your guest, even if it's accidental. Use management techniques to keep everyone safe until your dog's hyper-arousal has lowered. Avoid yelling at your dog as this can create negative associations, fuel their excitement and increase everyone's stress levels. Don't attempt to give cues when your dog is in a state of hyper-arousal, as they're unlikely to be able to respond effectively. Make sure to address the hyper-arousal first, before expecting your dog to follow directions. Finally, avoid using physical corrections; they can damage your relationship with your dog, represent inhumane training strategies, and risk heightening your dog’s hyper-arousal around guests.

When to Seek Additional Help

There are definitive scenarios where enlisting the expertise of a professional dog trainer or behaviorist is crucial. If your dog remains in a state of heightened arousal for extended periods, unable to calm down despite employing various strategies, this suggests the issue might be more complex. More concerning is if your dog’s hyper-arousal tips into aggressive behavior towards guests, yourself when handling the dog on a leash, or even against barriers such as baby gates that restrict their access. Additionally, if your dog attempts to dart out the front door as guests arrive, this puts your dog at a significant risk of injury. Furthermore, if you’re facing challenges with behaviors that are difficult to manage, such as uncontrollable mouthing, clawing that results in breaking skin, and you’re uncertain about how to implement effective management to ensure everyone’s safety, professional help is crucial.


Living with an excitable dog who loves to greet guests with boundless enthusiasm can be challenging, but there are many strategies you can use to help them learn to calm down. By understanding your dog's individual needs, implementing appropriate management techniques, addressing antecedents, and focusing on counter conditioning, you can help your dog learn to greet guests in a way that's comfortable for everyone.


If you're struggling to implement these strategies with your excitable dog, know that you don't have to go it alone. As a certified dog behavior consultant, I'm here to help. Click this link to sign up for a one-on-one coaching call, and together, we'll develop a customized plan to help your dog learn to greet guests calmly and politely. With personalized guidance and support, you and your dog can achieve your goals and enjoy a more harmonious household. Don't wait – book your coaching call today and let's find a solution that works for you and your dog!


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